AK55 Privacy Policy — Your Data, Protected

1. What Information We Collect

When you register and use AK55, we collect different types of information depending on how you interact with the platform. This falls into three broad categories.

1.1 Information You Provide Directly

When you create an account, we ask for certain details to set up and verify your profile. This includes:

• Full name and date of birth
• Email address and phone number
• Residential address
• CNIC or other government-issued identity document (requested during verification)
• Payment method details — such as your JazzCash or Easypaisa account number, bank account information, or card details used for deposits and withdrawals in PKR
• Username and password (password is stored in hashed form and never readable by staff)

If you contact our support team, we may also retain records of those conversations to help resolve future queries and improve the quality of our service.

1.2 Information Collected Automatically

When you use AK55 — whether through the website or the mobile app — certain technical information is collected automatically. This includes:

• IP address and approximate geographic location derived from it
• Device type, operating system and browser or app version
• Session duration, pages visited and features used within the platform
• Betting and gaming activity logs, including game selections, wager amounts and transaction history
• Cookie and similar tracking data (covered in more detail in Section 4)

This technical data helps us maintain the platform, detect fraud and personalise your experience in ways that are relevant to how you actually use AK55.

1.3 Information From Payment Providers

When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast or a bank transfer, the relevant payment provider may share transaction confirmation data with us. This is limited to what is necessary to verify that a payment was made or received — we do not receive your full account credentials from these providers.

2. How We Use Your Information

The information we collect is used for a specific set of purposes directly related to running AK55 as a platform. We do not use your data for unrelated commercial purposes.

Purpose	Data Used
Account creation and management	Name, email, phone, date of birth, password
Identity verification (KYC)	CNIC / passport, date of birth, address
Processing deposits and withdrawals	Payment method details, transaction records in PKR
Fraud prevention and security	IP address, device data, login history, betting activity
Customer support	Account details, support communication history
Platform improvement and analytics	Session data, feature usage, device and browser info
Promotional communications (opt-in only)	Email address, phone number, game preferences
Responsible gaming monitoring	Betting patterns, session frequency, deposit history

We may use aggregated, anonymised data for internal reporting and platform development. Anonymised data cannot identify any individual player and is not subject to the same restrictions as personal data.

3. Sharing and Disclosure of Your Data

AK55 does not sell or rent your personal information to any third party. There are, however, limited circumstances in which your data may be shared with external parties:

3.1 Payment Processors

To complete PKR deposits and withdrawals, we share the minimum necessary transaction data with payment service providers such as JazzCash, Easypaisa, Raast and banking partners. These providers operate under their own privacy policies and are contractually bound to handle your data securely.

3.2 Identity Verification Services

We may use third-party services to verify your identity documents during the KYC process. These partners receive only what is needed to confirm your identity and are not permitted to use your data for any other purpose.

3.3 Platform Technology Providers

AK55 works with technology partners — including game software providers and infrastructure services — who may process limited technical data as part of delivering the platform. All such partners are required to maintain data security standards consistent with this policy.

3.4 Legal and Regulatory Obligations

If we are legally required to disclose information — for example, in response to a valid court order or to prevent fraud and financial crime — we may share relevant data with the appropriate authorities. We will only do this to the minimum extent required and will notify affected users where legally permitted to do so.

4. Cookies and Tracking Technologies

AK55 uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website or use an app.

4.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle your login session, keep your account secure and remember your preferences during a visit. You cannot opt out of these without affecting core functionality.
• Analytics cookies: Help us understand how players use AK55 — which sections are visited most, where users drop off and how long sessions last. This data is used to improve the platform and is collected in aggregated, non-identifiable form where possible.
• Preference cookies: Remember settings you have chosen, such as language preferences or your last-used payment method, so you do not have to re-enter them on every visit.
• Marketing cookies: Used only if you have opted in to receive promotional communications. These help us show relevant offers based on your activity on the platform.

4.2 Managing Cookies

You can control cookies through your browser or device settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to log in and use core platform features. For marketing and analytics cookies, you can also update your preferences in your AK55 account settings.

5. How We Keep Your Data Secure

Security is a priority at AK55. We use a combination of technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Password hashing — your password is never stored in plain text. Even AK55 staff cannot read your password.
• Two-factor authentication (2FA) available for your account as an additional login security layer.
• Access controls — internal access to player data is restricted to staff who genuinely need it to perform their role, with access logged and audited.
• Regular security reviews of our systems and third-party integrations.
• Fraud detection systems that monitor for unusual activity and flag suspicious patterns in real time.

Despite these measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your AK55 account, enable 2FA if available, and contact support immediately if you suspect unauthorised access.

5.1 Data Retention

We retain your personal data for as long as your account is active. If you close your account, we will retain transaction records and identity verification documents for a period required to meet legal and financial record-keeping obligations. After that period, your personal data is deleted or anonymised. If you would like to know the specific retention period applicable to your data, contact support.

6. Your Rights Over Your Personal Data

You have the following rights in relation to the personal data AK55 holds about you. To exercise any of these rights, contact support through the in-platform chat or via the email address shown in the footer.

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal information is inaccurate or out of date, you can ask us to correct it. You can also update basic details directly from your account profile.
• Right to deletion: You can request that we delete your personal data. We will action this where we are not legally required to retain the information. Note that transaction and identity records may be subject to minimum retention periods for legal compliance purposes.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a dispute or review is ongoing.
• Right to withdraw consent: Where processing is based on your consent — such as receiving marketing messages — you can withdraw that consent at any time through your account settings.
• Right to data portability: You can request your personal data in a structured, commonly used format for transfer to another service where technically feasible.

7. Children and Minors

AK55 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal information, that account will be closed immediately and all data deleted. If you believe a minor is using the platform, please contact support right away.

Parents and guardians are encouraged to use device-level parental controls and to have open conversations with young people about responsible internet use and the risks associated with online gaming platforms.

8. Links to Other Pages

AK55 may reference other pages within the platform — such as the Responsible Gaming page or the FAQ. This Privacy Policy applies only to data collected and processed by AK55 directly. Please review the relevant policies for any third-party payment providers you use, as their data practices are separate from ours.

9. Contact and Policy Updates

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your information has been handled, please get in touch through the AK55 in-platform live chat or via the support email address listed in the footer of this page.

AK55 reserves the right to update this Privacy Policy at any time. When significant changes are made, a notice will be displayed on the platform. The date at the top of this page reflects the most recent review. Continued use of AK55 after an updated policy takes effect constitutes acceptance of the revised terms.